We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
By e-mail: CustomerCare@TattooLous.com
By Phone: 631.584.3858
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Return Policy & Procedure
Tattoo Lou’s wants you to be 100% satisfied with your World Famous purchase! We will gladly accept back your unwashed, unworn clothing within 15 days as long as the original tags and accessories are still attached. Pease note- swimwear must also include original hygiene liner. Custom-made clothing and apparel, however, is non-refundable because it’s made just for you.
Due to the intimate nature of body piercing jewelry, we do not accept returns on any body piercing jewelry unless it is returned unopened in the original, sealed package that it was shipped in- this is to protect the health and safety of our customers!
Due to similar health and safety concerns, we are unable to refund any consumable goods such as aftercare products.
All service charges including but not limited to tattoos and piercings performed, are non-refundable. Deposits for such services are also non-refundable.
Tattoo Lou’s Gift Certificates are non-refundable, but can be used at any one of our many locations!
To ship your item, repackage your product in the original box if possible. Include a copy of the packing slip with a note of the reason for return. Please write your daytime phone number and e-mail address on the packing slip, as this will speed processing of your product in the event we need to contact you. Send your package using a traceable delivery service of your choice. We are not responsible for loss or damage during shipment, please insure your items with your carrier. Returns take 2 to 3 business days to process, you will be notified of your return via e-mail. We will attempt to refund the credit card you used for the original transaction. Your credit card company determines the time it takes for the returned amount to post to your account.
-Returns must be processed within 15 days of the original delivery date.
-Please specify the reason for the return and your contact information on the original invoice.
-If you believe you have received a defective or incorrect item, please contact us within 7 business days of the original shipment date at CustomerCare@TattooLous.com
ATTN: Returns Department
176 Second St
Saint James, NY
We do not refund the shipping costs on returns.
You can also return your purchase, with the original receipt, to the World Famous Tattoo Lou’s in Westfield South Shore Mall:
1701 Sunrise Highway
Bay Shore, NY
|Monday - Wednesday||10.00am - 9.00pm|
|Thursday||10.00am - 9.00pm|
|Friday||10.00am - 9.00pm|
|Saturday||10.00am - 9.00pm|
|Sunday||11.00am - 7.00pm|